For now, Tech Mahindra like many others in the sector is focusing on keeping employees motivated. (Photo: Reuters)

  • This phase will mean an increased focus on technologies like 5G, AI, augmented reality and virtual reality
  • Other areas which would see an uptick include e-learning, e-governance, e-commerce, logistics


Mumbai: India’s information technology (IT) service outsourcing faces an unprecedented challenge—to support essential businesses globally without letting their employees step out of their homes.

And even as these companies support business-critical functions across sectors, including healthcare, banking, and backend IT for government services, their focus currently is on maintaining continuity of essential services in addition to ensuring employee well-being.

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